Your privacy is important to us. Akaike Technologies Pvt. Ltd. (“Akaike Technologies or Akaike”) has created the following Privacy Policy to let you know what information we collect when you visit www.akaike.ai (the ‘Akaike Technologies’ website’ or just ‘website’), why we collect it and how it is used. This Privacy Policy is governed by our Terms of Use. By using the Akaike Technologies’ Website, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. We may change this Privacy Policy by posting a new version of this Privacy Policy on this Website, which it is your responsibility to review.
PURPOSE
We, Akaike, respect the privacy of all our users and are committed to protecting personal data collected through our website and mobile application (“Platform”). This Privacy Notice is intended to inform users of the Akaike website and mobile application about the types of personal information we may collect through these platforms. It also outlines the measures we take to protect that information and how we manage it in accordance with applicable privacy principles and standards.
SCOPE & DEFINITIONS
This Privacy Policy applies to customers using the Akaike website and mobile application services for accessing and managing Akaike’s services and related operations.
SERVICE:
Refers to the Akaike website and mobile application, which provide users access to Akaike’s digital services and functionalities.
PERSONAL DATA:
Means any information relating to an identified or identifiable living individual. This includes information that can be used, directly or indirectly, to identify a person.
USAGE DATA:
Refers to data collected automatically through the use of the Service or from the Service’s underlying infrastructure. For example, this may include information such as page visit duration, device type, or interaction patterns.
COOKIES:
Are small files that are stored on your device (computer or mobile device) to help improve user experience and provide functionality on the Service.
DATA CONTROLLER:
Refers to the natural or legal person who determines the purposes for which and the means by which personal data is processed. For the purposes of this Privacy Policy, Akaike acts as the Data Controller of your Personal Data.
DATA PROCESSORS (OR SERVICE PROVIDERS):
Are individuals or entities who process data on behalf of the Data Controller. Akaike may engage third-party service providers to assist in the delivery and support of its services and to process personal data on its behalf.
DATA SUBJECT (OR USER):
Is any living individual who uses the Akaike Service and whose personal data may be collected and processed as part of that usage.
RIGHT OF MODIFICATION
We reserve the right to update this privacy policy in compliance with the statutory provisions. We will inform you of any significant changes, such as changes of purpose or new purposes of processing. In this case, we will not process your personal data unless having your consented on the modifications.
POLICY STATEMENT
Akaike (hereinafter referred to as the “Company”, “we”, “our”, or “us”) understands the importance of protecting your privacy. This Privacy Policy explains how we handle your information and safeguard your privacy when you use our services through the Akaike website and mobile application (collectively, the “Service”), as well as the rights and options available to you regarding your information.
This Privacy Policy does not apply to any third-party websites, services, or applications, even if they are accessible through our Service. Any information we collect is subject to the version of the Privacy Policy that is in effect at the time the data is collected.
We may update or revise this Privacy Policy from time to time. If any material changes are made, we will notify you by posting the updated policy through our Service or by using other appropriate communication methods. We will also indicate when those changes become effective.
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH HEREIN, PLEASE DO NOT USE THE AKAIKE WEBSITE AND AKAIKE MOBILE APPLICATION SERVICES.
INFORMATION THE COMPANY COLLECTS AND USES
For the purposes of privacy and data protection, Akaike is the data controller of your personal information.
When you use our website and mobile application services to access Akaike’s offerings and operational features, we may automatically collect and store certain types of information.
We collect personal data about you using the following methods:
1. Direct Collection:
We collect your personal data directly from you through our SaaS platform in the following situations:
- When you create an account or register to use our platform, including via co-registration options such as Google or Microsoft SSO (Single Sign-On);
- When you subscribe to our services, request a free trial, or purchase a license;
- When you configure your user profile or add team members under an organizational account;
- When you submit requests through our contact forms, chat support, or email;
- When you interact with our onboarding tools, demos, or product tutorials;
- When you submit product feedback, participate in customer surveys, or join beta testing programs;
- When you raise a support ticket, request a feature, or report an issue or bug;
- When you upload files, enter data, or perform actions within the platform that may contain personal or business information;
- When you access the platform, we collect usage metadata, including login timestamps, IP addresses, and browser information.
2. Indirect Collection:
We may also receive personal data about you from third-party sources or integrations, including:
- Your organization or employer, if they register you as a user under a business account;
- Authorized resellers, partners, or consultants who provision your account or services on your behalf;
- Integration partners, such as CRMs, ERPs, or collaboration tools you choose to connect to our SaaS platform;
- Payment gateways and billing partners when processing your subscription, invoice, or refund;
- Authentication providers (e.g., Google Workspace, Microsoft Azure AD, Okta) when you log in using federated identity services;
- Marketing platforms and lead generation tools when you interact with our campaigns or attend events/webinars;
- Social media platforms or job boards (e.g., LinkedIn, Facebook) when you interact with our brand or apply for a demo or offer;
- Analytics and user engagement tools that provide insights about your usage behavior or preferences.
DEMOGRAPHIC LOCATION
As part of delivering our SaaS platform and services, we may collect demographic and location-based information to improve user experience, provide relevant content, ensure compliance, and support analytics.
DEMOGRAPHIC DATA
We may collect demographic information during sign-up, account setup, or customer engagement processes, including:
- Job title, department, industry, or function (e.g., Marketing, IT, Compliance) to tailor onboarding and product features;
- Company name, size, and sector to align feature sets, pricing models, and support levels;
- Language preferences to serve content and communication in the most appropriate language;
- Business role (e.g., Admin, User, Developer) to configure permissions and access rights within the platform.
This data is used to personalize user experience, generate analytics, and improve product-market fit. We do not collect or process sensitive demographic data such as race, ethnicity, or religion.
LOCATION DATA
We collect location-related data through technical and operational processes, including:
- IP Address: Automatically captured upon login or API access to determine approximate geographic location (city, region, country) for performance optimization, license enforcement, regional compliance (e.g., GDPR, PDPL), and security controls;
- Billing Address: Captured during subscription or invoice processing for tax and regulatory compliance;
- Usage Location: Derived from system logs or integration metadata to understand user distribution and system usage trends;
- Time Zone or Locale Settings: Captured via browser or user profile preferences to display date/time formats, reports, and notifications appropriately.
We do not actively track real-time GPS or mobile location data unless explicitly provided for a business-specific feature, and only with the user’s consent.
PERSONAL DATA
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data (Please also refer to our cookie policy for more details)
USAGE INFORMATION
Certain usage related information regarding your use and interaction with your device, including the Website and Mobile Application Services, such as when and how you use the Website and Mobile Application Services, how you use your internet browser and internet search related applications, offerings and advertisements that you view, use and access, how you use them and your response to them, how frequently you use them, your search queries and the time and date of your searches.
The purposes of the usage information are:
- To improve and customize the Website and Mobile Application Services
- To provide you personalized content, including through the delivery of targeted interest-based advertisements from us or our partners
- To maintain and improve the quality and operation of the Website and Mobile Application Services
- To take any action in case of a dispute involving you in connection with the Website and Mobile Application Services
- To enforce the terms and conditions applicable to the Website and Mobile Application Services and to prevent unlawful activities and misuse thereof
TRACKING & COOKIES DATA
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyses our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
EXAMPLES OF COOKIES WE USE:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
Social Networks
Your interactions on social networks through the Website and Mobile Application Services.
SUPPORT RELATED INFORMATION
If you communicate with us via our support section or via email, we may also collect your email address, name and any information voluntarily submitted by you in connection with such support (for example, your name, company name, and particular support query or request). Such information will only be used to provide you with support services and will not be connected with any other information collected from you on or through the Website and Mobile Application Services, including any individual User ID (as defined below) generated or collected by us.
When you use the Website and Mobile Application Services, we automatically generate an anonymous internal user ID (which does not personally identify you), which is assigned to your use of the Website and Mobile Application Services (the "User ID") and may be combined with any of the above information.
The purposes of the support related information are:
- To take any action in case of a dispute involving you in connection with the Website and Mobile Application Services
- To enforce the terms and conditions applicable to the Website and Mobile Application Services and to prevent unlawful activities and misuse thereof
- To comply and satisfy any applicable law regulation, legal process or enforceable governmental request
- To provide you with support and handle your complaints and/or feedback.
While it is not our intention to collect any personally identifiable information (“PII”) (except for registration and support purposes as set forth in this Privacy Policy), the data collected may include PII. As part of our privacy measures, we implement certain rules designed to avoid the unintentional collection of PII such as email addresses, credit card numbers etc. Such rules are based on known field types, parameters, values and algorithms but they are not fool proof and hence the Website and Mobile Application Services may sometimes, unintentionally, collect unwanted information. We regularly examine and update these rules. You hereby grant your consent to us to use or process your personal information only for the purpose described above once you use the Software or the Service. And you may withdraw your consent at any time.
SHARING INFORMATION WITH THIRD PARTIES
We will not share any PII that we have collected from you except for the following events:
If we are required by law to disclose your information, we may share your information with law enforcement or other competent authorities and any third party, as may be required (e.g., to detect, prevent or otherwise address fraud, security, or technical issues; to respond to claims or satisfy any legal process, or governmental request; or to protect the rights, property, or personal safety of the Company’s users, its partners, or the general public);
In the event the Company goes through a business transition such as a merger or acquisition by another company, consolidation, change of control, reorganization, or sale of all or a portion of its assets, your information will be among the assets transferred; We may share your information with certain third parties (including, without limitation, search engines, content providers, and advertising networks and platforms) that provide various services (such as advertising, marketing, analysis, content, and search) in connection with the Website and Mobile Application Services. We take appropriate measures to ensure that no user can be individually identified from the disclosure of such information, and we require these third parties.
To keep the data secure
- Not to use the data for any other purpose other than to provide us with Services
- To use the data solely in compliance with this Privacy Policy. If you want to delete any personal data which we have shared with the third parties, please contact our relationship office by email at: contact@akaiketech.com
We would try our best to notify the third party of deleting the relative personal data, but no warranty as to the deletion is made by us.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
Akaike’s collection and use of your personal data is based on the nature of the information and the context in which it is provided. We only process your personal data when there is a valid basis for doing so. These may include:
To fulfill a contract:
When the processing of your data is necessary for us to provide you with products or services, including managing orders, processing payments, or delivering support.
With your consent:
When you have provided explicit permission for us to collect and use your personal data for specific purposes (e.g., marketing communications, participation in promotions).
Legitimate interests:
When the processing is necessary for our legitimate business interests, such as improving our services, enhancing user experience, or preventing fraud, and these interests do not override your rights and freedoms.
Legal obligations:
When we are required to process your personal data to comply with applicable laws or regulatory obligations.
PERFORMANCE OF A CONTRACT
We need to use your Personal Data to fulfill a contract with you or to take preliminary steps before entering into a contract. This includes accepting applicable terms and conditions or specific terms related to our Services. If you do not provide your Personal Data for these purposes, we may not be able to deliver our Services or enter into a contract with you, which could lead to the cancellation of a Service. We will inform you if this occurs.
LEGAL OR REGULATORY OBLIGATION
We may collect your Personal Data to comply with any applicable laws and/or regulations.
LEGITIMATE INTERESTS
We may process your Personal Data based on our legitimate business interests and the interests of our customers when we improve our Services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising.
MARKETING AND COMMUNICATIONS DATA
We may also use your Personal Data to provide you with information about goods and services, which may be of interest to you, and enhance your Platform experience by way of service messages, new features, enhancements, special offers, and events of interest. We may contact you via various channels, including, without limitation, emails, push notifications, web notifications, post, telephone, in-app messages, We offer you the choice to receive these interest-based ads from us. You can choose not to receive these ads by clicking the “UNSUBSCRIBE” button in the mail or in any marketing communications sent by us.
RETENTION OF DATA
Akaike will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Akaike will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
TRANSFER OF DATA
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
By consenting to this Privacy Policy and submitting your personal data, you acknowledge and agree to such transfers.
Akaike will take all reasonable steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy.
DISCLOSURE OF DATA
BUSINESS TRANSACTION
If Akaike is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
DISCLOSURE FOR LAW ENFORCEMENT
Under certain circumstances, Akaike may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
LEGAL REQUIREMENTS
Akaike may disclose your Personal Data in good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Akaike
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
SECURITY OF DATA
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
SOCIAL NETWORKS
You may also choose to activate additional features that provide you with the ability to update and use your favorite social networks directly from the Website and Mobile Application Services. During such activation, you will be asked to grant the Company permission to compile certain information from such social networks. This information may include friends or contact lists, notes, updates, and photos, and may be used by the Company to customize the content available to you through the Website and Mobile Application Services, suggest new features and content that may be relevant to you, or provide the Company with data for statistical purposes. The information you allow the Company to access is that which is presented to you when you choose to activate these features. Please see your social network provider's policies for any questions or concerns. You may opt not to grant the Company access to your social network account(s) at any time by changing your social network settings or by not authorizing the Company’s access thereto.
SECURITY OF USER INFORMATION
The security of users’ information is our utmost priority, and we take strict measures in order to protect the data from unauthorized access, use, disclosure, or destruction of data. We have implemented physical, technical, and administrative security measures for the Services that comply with applicable laws and industry standards. For example, we use firewalls, encryption technology, and Network access designed to protect against fraud and identity theft; our data is only stored in centers that provide high-level security for users’ information.
We also protect users’ privacy by seeking to minimize the amount of sensitive data and PRI. We also seek appropriate contractual protection from our partners regarding their treatment of user data.
Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
We retain the information we collect as described in this Privacy Policy for as necessary for the provision of the Services, internal analytical purposes, or to comply with its legal obligations, resolve disputes, and enforce agreements (e.g., settlement). The criteria used to determine the retention periods include:
- How long is the personal data needed to provide the Services and operate the business
- The type of personal data collected
- Whether we are subject to a legal, contractual, or similar obligation to retain the data (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes).
YOUR DATA RIGHTS
You have the right to access, modify, correct or delete any personal data which we may have collected.To exercise this right please contact our Relationship office by email at: contact@akaiketech.com
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object You have the right to object to our processing of your Personal Data.
The right of restriction You have the right to request that we restrict the processing of your personal information.
The right to data portability You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent You also have the right to withdraw your consent at any time where Akaike relied on your consent to process your personal information.
- Lodge a complaint with the Supervisory Authority.
NOTICES
If we are required to provide you with notice of a particular event or incident, we will send you such notice by mail, email or telephone.
OUR POLICY TOWARDS CHILDREN
Our Services are not directed to children under 18, and we do not knowingly collect PII from children under 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should promptly contact us and we will take reasonable steps to ensure that such information is deleted from our files.
COPYRIGHTS AND TRADEMARKS
All content, design, text, graphics, images, logos, buttons, icons, interfaces, audio and video clips, and the selection and arrangements thereof are the exclusive property of Akaike Technologies, or its respective content providers, and are protected by Copyright Law and other applicable laws and regulations.
TERMINATION OF USAGE
Any conduct by a user that in our sole discretion, restricts or inhibits any other user from using or enjoying the Software and Service, is prohibited. You agree to use the services only for lawful purposes and in accordance with that prohibition. You agree that you will not transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law.
The Company may, without incurring any liability to you, terminate access by you or suspend any access to all or part of the Software, without notice, for any conduct that we in its sole discretion, believes is in violation of any applicable law or this Policy, or is harmful to the interests of another user, a third-party, a merchant, a sponsor, a licensor, a service provider, or the Software.
Contact
Akaike Technologies welcomes your comments about this privacy policy, and we would be happy to provide any additional information you require. Please contact us at:
Akaike Technologies Pvt. Ltd.
7th floor, Tower-B, Golden Enclave,
124D, HAL Old Airport Rd, Murugeshpalya,
Kaveri Nagar, Bengaluru,
Karnataka 560017
This privacy policy supplements any agreements you already have with Akaike Technologies, such as the Akaike Technologies’ Website Terms of Use and any applicable product or service agreement. Our privacy policy does not replace the terms of those agreements. By agreeing to those terms and using the Akaike Technologies’ Website, products, software and services, you are consenting to the collection and use of your personal information by Akaike Technologies in accordance with this privacy policy.
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